Terms & Conditions

Welcome to Grossé (“we”, “us”, “our”), we endeavour to provide you a safe and satisfied experience upon using our website. By visiting our online shop website, you are agreeing and consenting to the terms, conditions and notices described in the Terms of Service our Site and related products, features and services (collectively, the “Services”) are made available to you pursuant to the following Terms of Service. We recommend you to read and check the Terms of Service regularly as we may modify the Terms of Service from time to time. Your continued use of this Site following such change shall signify your agreement to be bound by the modified Terms of Service. You must read and agree to all of the Terms of Service before using any of the Services available on the Site. If you are under 18, you must inform your parent or guardian about Grossé Privacy Policy before you register to use this Site or any of the Site’s Services. If you do not agree to any of the Terms of Service, then you must stop using the Site immediately.


For a detailed description on how we will collect and process your information, please refer to our privacy policy available at Privacy Policy page. By accessing and using the Site, you accept and consent to the practices described therein and affirm that all data provided by you is accurate.


In order to use certain Services of this Site, you are required to register a member account by providing true, accurate, current and complete information about yourself. Should any of your registration information change, please notify us at info@grosse.hk and we will update your profile accordingly.


The purchase of merchandise through the Site is strictly limited to individuals who can lawfully enter into and form contracts on the Site in accordance with the Laws of Hong Kong. By placing an order through the Site you are offering to purchase merchandise on and subject to the following terms and conditions. All orders are subject to acceptance and availability.

Purchases made on the Site are for personal use solely. Buyer or any third parties must not use the purchased goods for resale, commercial purposes or any other commercial benefit. Grossé reserves all rights to restrict merchandising and distribution of an item should we find any suspicious activity of that order.

Prices shown on the Site are marketed in US dollars. No VAT or taxes are applied to our products. The total cost of your order will be the sum of the delivery cost and the displayed price of the product(s). Grossé will not be responsible for any import duties and extra surcharges incurred.

In order to make purchases through the Site you must provide your real name, phone number, email address, postal address and other necessary information as indicated. In addition, you will be required to provide payment details upon placing your orders, in which you represent and affirm that the payment details you provide are both valid and accurate.

Our payment service is provided by PayPal. Your payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using Extended Validation Certificates (EV) SSL transaction encryption. In order to contract with Grossé you must be the authorised personnel who possesses a valid credit/debit card issued by a bank acceptable to us. By making a payment you expressly authorise us to perform a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Should you fail the validation checks and authorisation by your payment card issuer in which leading to the termination of the payment to Grossé, we will not be liable for any delay or non-delivery of the order.

Once your order has been placed, we issue an email acknowledging the details of your order. Be noted that this acknowledgement email does not constitute acceptance of your order. The acceptance of your order and completion of the contract between you and Grossé will be executed when we have approved your payment, debited your payment and dispatched the goods to you.

Whilst we endeavour to ensure that all details, descriptions and prices, which appear on this Site are accurate, errors may occur. If we found an error in the price of any items which you have ordered, we will inform you of this as soon as possible and provide you with the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will regard the order as cancelled. Under these circumstances, if you decide to cancel the order and you have already paid for it, you will be entitled to a refund totalling your paid amount.

Our Services may contain typographical errors or other errors or inaccuracies and may not be complete or current. As such, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Grossé reserves the right to refuse to process any order that you may place based on information on the product that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, delivery, or return policies.


You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny your access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny your access to this Site on a temporary or permanent basis and any decision to do so shall be final.

The Site is for your personal use only. All commercial related use and/or activities are prohibited. You must not modify, copy, distribute, translate, reverse engineer, transmit, decompile, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, products, contained within this Site. In addition, you must not commit or encourage a criminal offense, transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, hack into any aspect of the Services, corrupt data, cause annoyance to other users, infringe upon the rights of any other person’s proprietary rights, send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of/accessed through this Site. Breaching this provision would constitute a criminal offence under Computer Crimes Ordinance. Grossé will report such breach to the relevant law enforcement authorities and disclose your identity to them when needed.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of any material posted on it, or on any website linked to it. Grossé reserves the rights (but without the obligation or liability) to prohibit or remove any such material.


You agree and acknowledge that the content and intellectual property rights in all software, HTML and other codes, graphics, photographs, image rights, designs, trademarks, copyright, audio and video, text (collectively, “Content & Intellectual Property” or “CIP”) made available to you on or through this Site shall remain the property of Grossé and are protected by intellectual property and applicable laws as well as international treaty provisions. All such rights are reserved by Grossé. You are prohibited from reproducing, redistributing, publishing or manipulating, in any format, any of the CIP available to you or which appears on this Site. You may however store, display and print the content supplied only for your own personal use without violating the terms and conditions described herein. No license or consent is granted to you to use any of the trademarks as seen on this Site in any way, and you agree not to use these trademarks or any symbols, icons or fonts which are colourably similar without the expressed authorization by Grossé.

Grossé reserves the right in its absolute discretion to amend or remove, temporarily or permanently, any content, Services and/or any page of this Site at any time and for any reason. Amendment or removal may be immediate and without notice. You agree that Grossé is not liable to you or any third party for any reason that this Site is unavailable at any time or for any period of time.


By accessing and/or using any information or materials obtained from, or made available at, or through these web pages, you agree that Grossé will not be liable whatsoever to you, or any other person, for any direct, indirect or consequential loss whatsoever arising from, or in connection with, any use of the information and/or material, whether such information and/or material is obtained from, or made available at, these web pages or from your access of other material on the internet via web links from this website.

The Site and its content are provided on an “as is” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). Grossé is only providing a venue for the sale of products and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site).

Although Grossé uses reasonable efforts to have the colours of the images of its merchandise displayed as accurately as possible on the Site, we do not warrant that the colour will be accurately displayed by your monitor.

We make no warranty this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this Site.


You agree fully to indemnify, defend and hold harmless Grossé, its directors, officers, agents, employees, consultants, affiliates, licensors and suppliers, from and against all losses, claims, liabilities, expenses, damages and costs (including, but not limited to, reasonable legal fees) arising from any breach of these Terms of Service or any other activity by you in connection with your use of the Site, or the use by any other persons accessing this Site using your Internet account. You further agree that Grossé shall not be held liable howsoever for your use of the Site and you agree to waive all claims that you may have against Grossé for any loss or damages you may sustain in connection with your use of the Site. In the event that this disclaimer is unenforceable, the total liability of Grossé, if any, for losses or damages shall not exceed the fees you paid for the particular product upon which liability is based.

No failure or delay by Grossé in exercising any right, power or remedy under the Terms of Service shall operate as a waiver of such right, power or remedy.


Grossé reserves the right to make changes to this Site, the Terms of Service and the Privacy Policy at any time and from time to time with or without notice. If any of the provisions of the Terms of Service shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of the Terms of Service.


These terms and conditions are governed by the Laws of Hong Kong and should there be any disputes or claims associated with the Terms of Service, such events shall irrevocably subject to the exclusive jurisdiction of the courts of Hong Kong.