Privacy Policy

Grossé is strongly committed to protecting the privacy of our online visitors and customers. Our staff are customers themselves of other Internet sites and we totally appreciate and respect the importance of privacy rights on Internet. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. We will use the collected personal data on the site for various purposes. Use of such personal data will help us to fine tune our products and services better fit to you, as well as ensuring you an enjoyable browsing and shopping experience with us. We promise to look after your personal information and we will not sell any information to any other party. For more details, please refer to our policies and practices in relation to personal data described below.

Information We Collected

We collect personal information from customers (existing and prospective), suppliers, contractors, prospective employees, and consumers and other individuals for various business and other purposes further listed below. In this section, we explain the types of personal information which we usually collect as well as how we collect this information.

The type of information Grossé may collect from you will depend on the circumstances in which that information is collected. It may include, for example, your contact details (such as name, email address, address, phone number), date of birth and where necessary to effect a purchase, return or similar transaction, your credit card or banking details.

In particular, Grossé may collect personal information:

  • when you contact us or our retailers with queries or issues;
  • when you participate in our promotions or competitions;
  • when you fill in questionnaires, surveys or contact forms;
  • when you register or provide your details with or to us or our retailers;
  • when you submit information through our Website, such as when you set up a user account, retrieve log-in information, make online orders or purchases or enter into other online transactions; or
  • when you use the Website, in which case our system may automatically collect information relating to your visit to that Website, such as your IP address.

If you do not provide Grossé with all requested personal information, we may be unable to assist you or provide you with our products and/or services, you may not be able to participate in our promotions or competitions.

Where practicable, we will collect personal information directly from you. If we receive information about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.

Use and disclosure of your personal information

We will only use and disclose your personal information in accordance with applicable privacy laws.

Our main purposes in collecting, holding, using and disclosing information about you are to:

  • provide you with our products and/or services (including repairs and returns);
  • respond to queries from existing and prospective customers seeking information about our products or services;
  • communicate with, existing and prospective customers, about our products and services;
  • conduct promotions and competitions;
  • conduct market research;
  • process and assess employment applications;
  • enforce agreements between you and us;
  • keep you informed about our activities, products and services;
  • allow you to join and participate in Grossé other similar Grossé -related memberships;
  • comply with legislative and our policy requirements including in relation to occupational health and safety and environmental matters;
  • operate our business efficiently; and
  • improve our products and services.

We note that Grossé may also use aggregated, anonymous data about its customers and/or website users as a group, for Grossé 's business purposes.

In carrying out our business, it may be necessary to share information about you with and between our related bodies corporate, our retailers and organizations that provide services to us. We would not otherwise routinely disclose personal information to another organization unless:

  • the use or disclosure is for one of the purposes described in or otherwise permitted by our Privacy Policies;
  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with products or services which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or Grossé; or
  • the assets and operations of Grossé 's business are transferred to a third party.

We do not sell, trade, rent or give away your personal data to others apart from those parties mentioned above.

Access and accuracy

Under the Hong Kong Personal Data (Privacy) Ordinance (the “Ordinance”), individuals have the right to check whether we hold personal data about you and to access such data in accordance with the Ordinance. Upon request, we will provide you with access to personal information that Grossé holds about you, except in the limited circumstances in which it is permitted for us to withhold this information.

To request access to your personal information, please email us at

If at any time you wish to change personal information that is inaccurate, out of date or incomplete, or you wish to have it deleted, please email us at and we will amend your record.

If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal risk reasons.

Usernames and passwords

You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on our Website. Please notify Grossé immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.

You are responsible for the security of your user name and password (or other log-in information) and you take responsibility to ensure the confidentiality of this information.

Links to other websites

Grossé provides access to third party websites through our Website. These linked websites are not under the control of Grossé, and we are not responsible for the content or the conduct of the organization accessed via a link on our Website. Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.

What to do if you have a problem, question or complaint

If you have any further queries relating to our Privacy Policies, or you have a problem or complaint, please contact us at our email:


We use cookies in order to improve your shopping experience when you visit our website. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to Grossé and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this Privacy Policy.

Most browsers automatically accept cookies. You can disable cookies on your computer by following instructions indicated in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at Grossé as the payment process strictly requires the necessary cookies to facilitate your order. You will still be able to visit selected areas of the site nonetheless.


To keep you informed of notices and updates relating to our latest offers, including and gift, discounts, benefits and other promotions, together with services and products from our business partners (including fashion accessories, apparel and other consumer products and services), please note that we, Grossé Hong Kong Limited, trading as Grossé, will continue to provide direct marketing to you with information relating to our products or/and service. Such information could be delivered to you personally through various communication channels by using your email address, correspondence address, mobile phone number, telephone number and personal data provided to us.